Return Policy

Return & Refund Policy


Thanks for shopping at ​Exquisite Custom Tack
If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

CLEARANCE ITEMS ARE NONE RETURNABLE.  

CUSTOM ORDERS / DESIGNS  ARE NOT RETURNABLE OR REFUNDABLE  

You have ​15 calendar days to return an item from the date you received it.

Please contact us to process any returns. 

To be eligible for a return, your item must be unused and in the NEW same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within 10 days, depending on what payment method you used. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us.

ECTTack101@gmail.com